Tocler is operated by Tocler, an individual developer (not a registered company) and is built to keep illegal money and illegal goods out. This notice explains what we do and what we expect from store owners. It is part of the Merchant / Seller Agreement.

1. Our approach

• Store owners are paid by their own providers. Card payments go to the store's own payment account; the payment provider performs its own identity (KYC) and anti-money-laundering checks on the store owner.
• Minimal custody. Tocler only holds money where a store uses crypto through Tocler, and only until it is paid out under the payout rules.
• Product checks. New and edited products are screened for prohibited items; unusual sales patterns are reviewed; risky products can be held before they go public.
• Reports. Every store has a "Report abuse / DMCA" link; reports are reviewed by Tocler.
• Records. Orders, payments, payouts, product changes and staff actions are logged and kept as the law requires, including under legal hold during investigations.

2. What store owners may be asked for

We collect only what is needed:

• For every account: name, email, country, and accurate store and product information.
• For payouts from a Tocler wallet: a payout address you control, confirmed by email.
• For sensitive features (for example direct crypto payments to your own wallets, or high volumes through Tocler): a short review of your store and products, the source of your stock (for example supplier invoices), and, where required, identity or business details. Access to such features is approved manually by Tocler and can be refused or withdrawn.
• When we investigate a report or a risk signal: information that explains the transactions or the origin of the goods, within 7 days.

3. What is never allowed

Laundering money, financing illegal activity, evading sanctions, splitting payments to avoid limits, using the stores to receive money for anything other than the goods listed, selling to or for sanctioned persons or regions, or selling the goods forbidden in the Acceptable Use Policy.

4. What happens when something is wrong

Tocler may refuse or stop a feature, hold or block products, hold balances it holds, close accounts, refund buyers, and report suspicious activity to payment providers and the authorities where the law requires or allows — sometimes without telling the account holder first, if the law requires it.

5. Contact

Compliance questions: support@tocler.com.